Workshop Control connects people, processes and systems to form a seamless digital after-sales ecosystem. Information from various process-relevant systems is centralized and made available to all parties involved in real time – exactly where it is needed in day-to-day work.
Through the deep integration of Varenox ,Workshop Control brings together service and parts processes on a single platform. Parts supply; the warehouse and the workshop all access the same information and work together within a seamless digital after-sales process.
From booking appointments to order preparation, the necessary spare parts procurement and workshop management, right through to the return of the vehicle, Workshop Control supports the entire service process on a single platform. Media breaks are eliminated, processes are standardized and information is made available transparently. This creates a digital working environment in which all parties involved work from the same data source.
After all, digitalization does not end with system integration. As a central cloud platform, Workshop Control connects existing systems – such as DMS, CRM, OEM applications, HR and document management systems – into a seamless digital service ecosystem. Information is no longer managed in isolation within individual applications but is available to all parties involved in real time via a shared database.
The result is transparent processes, shorter processing times, higher process quality and the ability to manage and continuously develop the entire after-sales sector on the basis of real-time data.
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Mehr InformationenThe digitalization of processes is not just about modernizing workflows – it must create measurable added value. Workshop Control reduces manual tasks, increases transparency, enables automation and lays the foundations for more efficient processes across the entire after-sales sector.
The service process begins long before the workshop appointment. It guides staff through the appointment-booking process in a structured manner and ensures that relevant information is gathered right from the initial contact. This results in standardized processes – regardless of site, staff member or level of experience. Intelligent workshop planning automatically takes into account available capacities, skills and resources. Furthermore, through the integration of HRM systems, employees’ working hours, planned absences and current attendance status are included in the planning in real time. This provides the service advisory team and workshop management with a realistic overview of available capacities at all times, enabling them to plan appointments and the scope of work optimally and reliably.
After the appointment has been booked, Workshop Control guides each order through the entire after-sales process. Individually configurable order phases ensure that every work step is traceable, standardized and precisely tailored to the requirements of your car dealership – regardless of brand, site or organizational structure. This allows individual workflows to be represented flexibly whilst ensuring consistent process standards.
Each phase represents a clearly defined process step and is linked to specific duties and responsibilities. Tasks are automatically assigned to the relevant staff groups and made available in their task lists – so that everyone can see exactly which tasks they are required to complete. This ensures that it is always clear which process steps have already been completed and which tasks are still pending – no step is missed.
All order-related information is centralized in one place and is available to the relevant staff exactly when it is needed. Whether it’s service assistance, service advice, workshop, warranty or invoicing – every department works from the same database and has a clear overview of the current order status, pending tasks and the next steps in the process.
The service process begins long before the workshop appointment. It guides staff through the appointment-booking process in a structured manner and ensures that relevant information is gathered right from the initial contact. This results in standardized processes – regardless of site, staff member or level of experience.
Intelligent workshop planning automatically takes into account available capacities, skills and resources. Furthermore, through the integration of HRM systems, employees’ working hours, planned absences and current attendance status are included in the planning in real time. This provides the service advisory team and workshop management with a realistic overview of available capacities at all times, enabling them to plan appointments and the scope of work optimally and reliably.
Mit dem digitalen Auftrag ersetzt Workshop Control papier- und PDF-basierte Arbeitsabläufe durch eine vollständig digitale Auftragsbearbeitung. Alle Informationen stehen in Echtzeit zur Verfügung und werden während des gesamten Serviceprozesses kontinuierlich ergänzt und aktualisiert. So entsteht maximale Transparenz über den aktuellen Bearbeitungsstand – für alle Beteiligten.
Mechanics receive all order-related information directly in Workshop Control: work positions, spare parts, comments from previous stages of the process, and other important order details. Working hours can be booked directly on the order, and all work steps are automatically documented. This significantly reduces the documentation effort, allowing staff to concentrate on their actual task – repairing the vehicle.
At the same time, digital processing ensures a higher standard of process quality. Information remains fully traceable, changes are documented in a revision-proof manner, and all parties involved work from the same up-to-date data at all times. Once the order is completed, a complete digital record containing all relevant information is automatically archived as a PDF.
Workshop Control not only supports your internal processes but also enables seamless digital communication with your customers. Your car dealership decides for itself which digital services to offer and to what extent the customer journey is digitalized – tailored to your customers’ needs and your desired level of digitalization.
Even before their workshop appointment, customers can book appointments online or use the digital pre-check-in to review the services they have booked, add further details and request additional services. To ensure flexible vehicle drop-off, self-service terminals can be integrated, allowing vehicles to be dropped off even outside opening hours.
Throughout the entire time their vehicle is in the workshop, your customers can be kept informed if they wish. A personalized appointment link allows them to view the current status of their order transparently – and you decide exactly which details are visible. Should additional work be required during the repair, details of these extensions can be sent digitally to the customer for approval. This speeds up decision-making and reduces the need for follow-up questions.
Even after the order has been completed, the process remains entirely digital. Thanks to the integration with our partner Aufinity[DL3.1], invoices can be conveniently paid online – ensuring a modern and seamless conclusion to the service journey. In addition, a personalized pick-up code can be sent to the customer, which they can use to securely verify their identity when picking up the vehicle. This ensures that the vehicle handover is also simple, digital and traceable.
All interactions throughout the customer journey – from booking an appointment, through pre-check-in, status updates and authorizations for additional services, right through to vehicle pick-up – are automatically documented in the digital service file. This ensures that it is always possible to trace who received, confirmed or processed which information and when.
Every company's processes are usually so unique that questions inevitably arise. Send us a message, and we will contact you promptly.