Customer Success

More than just software – your digital transformation partner

your digital transformation partner

The introduction of new software is just the beginning. What really matters is that it integrates seamlessly into your processes and is successfully adopted by your staff. That is why we support our clients well beyond the go-live date – with experienced sector experts, structured roll-out projects and a collaborative approach based on partnership.

Our consultants have first-hand experience of car dealership operations and bring project expertise gained from numerous implementations across dealership groups of all sizes. Together, we analyse existing processes, configure Workshop Control and Varenox according to your specific requirements and support the roll-out right through to full operational use.

Even after implementation, we remain by your side. Regular releases, personalized support, multilingual assistance and ongoing exchange between clients, our consultancy team and the development team ensure that our solutions are constantly evolving – practice-oriented, future-proof and tailored to the day-to-day requirements of car dealerships.

This results not only in successful software implementation, but also in a long-term partnership that drives your digital transformation forward in a sustainable way.

This is how we support your project

1. Analysis & Consultancy

  • Assessment and evaluation of your existing processes
  • Consultancy based on best practices drawn from numerous car dealership projects
  • Definition of common target processes

2. Implementation & Roll-out

  • Software setup and integration into your existing system landscape
  • Customized configuration of your processes and car dealership-specific requirements
  • Pilot operation and roll-out by site
  • A combination of theoretical training and practical on-the-job training
  • Process consultancy provided directly whilst operations are ongoing to ensure a sustainable implementation

3. Continuous improvement

  • Multilingual second-level support
  • Regular software releases and continuous product improvements
  • Dedicated points of contact and regular exchanges
  • Further development of the software in collaboration with our clients

By combining workshops, conventional training courses and on-the-job training, we ensure that not only the software is implemented, but also that the underlying processes are firmly established within the organization in the long term.

Would you like to make the most of your processes?

Software is only part of the solution.

By introducing software, you lay the foundations for transparent, digital and data-driven processes. The information gained opens up new opportunities for you to continuously analyse, monitor and develop your processes in a targeted manner.

This is precisely where our car dealership consultancy comes in. Together, we analyse your processes, identify bottlenecks and potential for optimization, and – based on real process data – develop specific measures to improve efficiency, enhance process quality and ensure the sustainable management of your aftersales operations.

This enables you to exploit the full potential of your data and develop your processes step by step – for an aftersales service that continuously improves and creates long-term competitive advantages.

Do you have questions?

Write to us.

Every company's processes are usually so unique that questions inevitably arise. Send us a message, and we will contact you promptly.