{"id":7433,"date":"2026-08-20T12:20:42","date_gmt":"2026-08-20T12:20:42","guid":{"rendered":"https:\/\/www.evosec.de\/?page_id=7433"},"modified":"2026-10-01T13:15:48","modified_gmt":"2026-10-01T13:15:48","slug":"workshop-control","status":"publish","type":"page","link":"https:\/\/www.evosec.de\/en\/workshop-control\/","title":{"rendered":"Workshop Control"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

After Sales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Workshop Control.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tDas Management­programm f\u00fcr Ihren Service­prozess. Digitalisieren Sie den gesamten Service­prozess und steuern Sie im Hand­umdrehen Ihre Werkstatt.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

The central platform for the digital after-sales process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Workshop Control connects people, processes and systems to form a seamless digital after-sales ecosystem. Information from various process-relevant systems is centralized and made available to all parties involved in real time \u2013 exactly where it is needed in day-to-day work.<\/p>

Through the deep integration of Varenox<\/strong> <\/a><\/span>,Workshop Control brings together service and parts processes on a single platform. Parts supply; the warehouse and the workshop all access the same information and work together within a seamless digital after-sales process.<\/p>

From booking appointments to order preparation, the necessary spare parts procurement and workshop management, right through to the return of the vehicle, Workshop Control supports the entire service process on a single platform. Media breaks are eliminated, processes are standardized and information is made available transparently. This creates a digital working environment in which all parties involved work from the same data source.<\/p>

After all, digitalization does not end with system integration. As a central cloud platform, Workshop Control connects existing systems \u2013 such as DMS, CRM, OEM applications, HR and document management systems \u2013 into a seamless digital service ecosystem. Information is no longer managed in isolation within individual applications but is available to all parties involved in real time via a shared database.<\/p>

The result is transparent processes, shorter processing times, higher process quality and the ability to manage and continuously develop the entire after-sales sector on the basis of real-time data.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>
<\/div>

Sie sehen gerade einen Platzhalterinhalt von YouTube<\/strong>. Um auf den eigentlichen Inhalt zuzugreifen, klicken Sie auf die Schaltfl\u00e4che unten. Bitte beachten Sie, dass dabei Daten an Drittanbieter weitergegeben werden.<\/p> Mehr Informationen<\/a> <\/div>

Inhalt entsperren<\/a> Erforderlichen Service akzeptieren und Inhalte entsperren<\/a> <\/div> <\/div> <\/div><\/div><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Measurable results instead of mere digitization<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
less processing time per order<\/div>\t\t\t
\n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\tMin.<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
fewer open orders<\/div>\t\t\t
\n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
fewer printers<\/div>\t\t\t
\n\t\t\t\t<\/span>\n\t\t\t\t0<\/span>\n\t\t\t\t%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The digitalization of processes is not just about modernizing workflows \u2013 it must create measurable added value. Workshop Control<\/strong> reduces manual tasks, increases transparency, enables automation and lays the foundations for more efficient processes across the entire after-sales sector.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Our customers achieve the following results, amongst others:<\/strong><\/h3>\n
    \n \t
  • Up to 21 minutes less processing time per order thanks to the combination of digitalized service processes and fully digital order processing.<\/li>\n \t
  • Up to 30% fewer open orders thanks to transparent workflows and improved process control.<\/li>\n \t
  • Up to 90% fewer printers thanks to consistently digital workflows and the elimination of paper-based processes.<\/li>\n<\/ul>
    \nThe specific results depend on the existing processes and the level of digitalization at each car dealership. Together with our customers, we lay the foundations for sustainable efficiency gains and the continuous optimization of their after-sales processes.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    Standardized appointment booking for efficient service processes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    The service process begins long before the workshop appointment. It guides staff through the appointment-booking process in a structured manner and ensures that relevant information is gathered right from the initial contact. This results in standardized processes \u2013 regardless of site, staff member or level of experience.\n\n\nIntelligent workshop planning automatically takes into account available capacities, skills and resources. Furthermore, through the integration of HRM systems, employees\u2019 working hours, planned absences and current attendance status are included in the planning in real time. This provides the service advisory team and workshop management with a realistic overview of available capacities at all times, enabling them to plan appointments and the scope of work optimally and reliably.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

    \n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"digitale\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    Highlights<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    • Workflow-driven appointment booking with intelligent user guidance<\/li>
    • Standardized processes for service advisors, call centers and sites<\/li>
    • Capacity planning taking into account resources and time tracking<\/li>
    • Flexible planning at service advisor, team or departmental level<\/li>
    • Integration of pick-up and drop-off services as well as replacement vehicles<\/li>
    • Numerous interfaces to DMS, OEM and third-party systems<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
      \n\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      Transparent processes for the entire service workflow<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      After the appointment has been booked, Workshop Control guides each order through the entire after-sales process. Individually configurable order phases ensure that every work step is traceable, standardized and precisely tailored to the requirements of your car dealership \u2013 regardless of brand, site or organizational structure. This allows individual workflows to be represented flexibly whilst ensuring consistent process standards.<\/p>

      Each phase represents a clearly defined process step and is linked to specific duties and responsibilities. Tasks are automatically assigned to the relevant staff groups and made available in their task lists \u2013 so that everyone can see exactly which tasks they are required to complete. This ensures that it is always clear which process steps have already been completed and which tasks are still pending \u2013 no step is missed.<\/p>

      All order-related information is centralized in one place and is available to the relevant staff exactly when it is needed. Whether it\u2019s service assistance, service advice, workshop, warranty or invoicing \u2013 every department works from the same database and has a clear overview of the current order status, pending tasks and the next steps in the process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

      \n\t\t
      \n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
      \n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      Highlights<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      • Customizable workflows and order phases<\/li>
      • Customizable filters for work\/task lists<\/li>
      • Transparent order overview with current process status<\/li>
      • Centralized provision of all order-related information<\/li>
      • Automated process control and task distribution<\/li>
      • Digital service file including document management<\/li>
      • eIDAS-compliant digital signature<\/li>
      • Integration of spare parts status, key and parking space management, and other process information<\/li>
      • Order-related communication displayed centrally and transparently<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
        \n\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t

        Standardized appointment booking for efficient service processes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t

        The service process begins long before the workshop appointment. It guides staff through the appointment-booking process in a structured manner and ensures that relevant information is gathered right from the initial contact. This results in standardized processes \u2013 regardless of site, staff member or level of experience.<\/p>

        Intelligent workshop planning automatically takes into account available capacities, skills and resources. Furthermore, through the integration of HRM systems, employees\u2019 working hours, planned absences and current attendance status are included in the planning in real time. This provides the service advisory team and workshop management with a realistic overview of available capacities at all times, enabling them to plan appointments and the scope of work optimally and reliably.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

        \n\t\t
        \n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
        \n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t

        Highlights<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t
        • Intuitive operational planning via drag-and-drop<\/li>
        • Flexible assignment of as many mechanics as required per order<\/li>
        • Clear overview of the scope of work, parts and order status<\/li>
        • Real-time overview of workshop utilization and available capacity<\/li>
        • Detailed planning by qualifications, teams or staff<\/li>
        • Direct access to service files and order-related information<\/li>
        • Integration of time tracking, parts management and other third-party systems<\/li>
        • Customized views for workshop management, mechanics and other staff groups<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
          \n\t\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t

          From a static document to real-time control<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t

          Mit dem digitalen Auftrag ersetzt Workshop Control<\/strong> papier- und PDF-basierte Arbeitsabl\u00e4ufe durch eine vollst\u00e4ndig digitale Auftragsbearbeitung. Alle Informationen stehen in Echtzeit zur Verf\u00fcgung und werden w\u00e4hrend des gesamten Serviceprozesses kontinuierlich erg\u00e4nzt und aktualisiert. So entsteht maximale Transparenz \u00fcber den aktuellen Bearbeitungsstand \u2013 f\u00fcr alle Beteiligten.<\/p>

          Mechanics receive all order-related information directly in Workshop Control: work positions, spare parts, comments from previous stages of the process, and other important order details. Working hours can be booked directly on the order, and all work steps are automatically documented. This significantly reduces the documentation effort, allowing staff to concentrate on their actual task \u2013 repairing the vehicle.<\/p>

          At the same time, digital processing ensures a higher standard of process quality. Information remains fully traceable, changes are documented in a revision-proof manner, and all parties involved work from the same up-to-date data at all times. Once the order is completed, a complete digital record containing all relevant information is automatically archived as a PDF.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

          \n\t\t
          \n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
          \n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t

          Highlights<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t
            \n \t
          • Fully digital order processing without paper-based processes<\/span><\/li>\n \t
          • Real-time documentation of all processing steps<\/li>\n \t
          • Direct time recording for work positions<\/li>\n \t
          • All order information available centrally and at any time<\/li>\n \t
          • Comments and information from all process steps at a glance<\/li>\n \t
          • Automatic documentation for improved quality and revision safety<\/li>\n \t
          • Less time spent on documentation \u2013 more time for the actual repair<\/li>\n \t
          • Automatic generation of complete digital order documentation<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
            \n\t\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t

            Staying connected with your customers \u2013 before, during and after their visit to the workshop<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t

            Workshop Control not only supports your internal processes but also enables seamless digital communication with your customers. Your car dealership decides for itself which digital services to offer and to what extent the customer journey is digitalized \u2013 tailored to your customers\u2019 needs and your desired level of digitalization.<\/p>

            Even before their workshop appointment, customers can book appointments online or use the digital pre-check-in to review the services they have booked, add further details and request additional services. To ensure flexible vehicle drop-off, self-service terminals can be integrated, allowing vehicles to be dropped off even outside opening hours.<\/p>

            Throughout the entire time their vehicle is in the workshop, your customers can be kept informed if they wish. A personalized appointment link allows them to view the current status of their order transparently \u2013 and you decide exactly which details are visible. Should additional work be required during the repair, details of these extensions can be sent digitally to the customer for approval. This speeds up decision-making and reduces the need for follow-up questions.<\/p>

            Even after the order has been completed, the process remains entirely digital. Thanks to the integration with our partner Aufinity[DL3.1], invoices can be conveniently paid online \u2013 ensuring a modern and seamless conclusion to the service journey. In addition, a personalized pick-up code can be sent to the customer, which they can use to securely verify their identity when picking up the vehicle. This ensures that the vehicle handover is also simple, digital and traceable.<\/p>

            All interactions throughout the customer journey \u2013 from booking an appointment, through pre-check-in, status updates and authorizations for additional services, right through to vehicle pick-up \u2013 are automatically documented in the digital service file. This ensures that it is always possible to trace who received, confirmed or processed which information and when.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

            \n\t\t
            \n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
            \n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t

            Highlights<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t
              \n \t
            • Online Appointment booking<\/li>\n \t
            • Digital pre-check-in with the option to add customer details and identify upselling opportunities<\/li>\n \t
            • Integration of Self-service terminals<\/li>\n \t
            • Digital Order and appointment tracking<\/li>\n \t
            • Digital authorization of additional work during repairs (order extension)<\/li>\n \t
            • Flexible management of customer communications by the car dealership<\/li>\n \t
            • Digital payment processing via Aufinty<\/li>\n \t
            • Digital transmission of a personalized pick-up code for secure verification when picking up the vehicle<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Das Managementprogramm f\u00fcr Ihren Serviceprozess.\u00a0Digitalisieren Sie den gesamten Serviceprozess und steuern Sie im Handumdrehen Ihre Werkstatt.<\/p>","protected":false},"author":1,"featured_media":3435,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-7433","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.evosec.de\/en\/wp-json\/wp\/v2\/pages\/7433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.evosec.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.evosec.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.evosec.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.evosec.de\/en\/wp-json\/wp\/v2\/comments?post=7433"}],"version-history":[{"count":260,"href":"https:\/\/www.evosec.de\/en\/wp-json\/wp\/v2\/pages\/7433\/revisions"}],"predecessor-version":[{"id":8548,"href":"https:\/\/www.evosec.de\/en\/wp-json\/wp\/v2\/pages\/7433\/revisions\/8548"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.evosec.de\/en\/wp-json\/wp\/v2\/media\/3435"}],"wp:attachment":[{"href":"https:\/\/www.evosec.de\/en\/wp-json\/wp\/v2\/media?parent=7433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}